Creating Focus for 2018 Planning

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This is the time of year when planning sessions typically are held for boards and senior management teams to review the year’s progress and determine future goals. Often teams go on a retreat to focus on the planning session while others conduct the sessions in their own board rooms. The most important part of holding a planning session is to realign the members of the team for the challenges and opportunities in the next year and beyond. Both Dennis Koepke, …

7 Key Questions for Your Tune-up

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The strategic planning process is all about making sure you organization has a well-defined path to thrive and grow.  Here are some questions that we have used to start the process of understanding where our clients may have gaps and what strengths you have to build upon: What is your competitive advantage for why a member/customer should do business with your organization? How do you compete in the marketplace for attracting members/customers? Where are the growth opportunities that you see? …

4 Key Things That Make or Break Your Marketing Plan

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With declining traffic in branches, fewer SEG relationships, and more fintech competition, many credit unions are looking to digital as a way to recapture interest, lead and more business. There has been a proliferation of credit union investment in mobile banking and updating websites which is key to competing.  However, there needs to be a focus on offering a seamless omni-channel member experience which flows from mobile to online to branch. A lot of this member experience management is done …

Marketing with an Eye on the Prize

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While not glamorous, project management is a key factor in keeping your focus on credit union goals. Everyone is prone to dealing with the crisis situation when it happens and putting other work aside temporarily. However, if time is not programmed for regular tasks and projects, everything becomes a crisis! Set tracking for easy updating – Be prepared for reporting results on demand. Using a marketing dashboard is a key tool. Also, a budgeting worksheet helps keep tabs on expenditures. …

Taking a Marketing Deep Dive into Data – 3 Must Have Reports

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For most marketers, looking at “the numbers” is not their favorite part of their jobs!  Having learned through the years how often I had to justify marketing expenditures and strategies to CFOs and CEOs, “the numbers” became my friends! Here are three reports that provide the initial insights: What do we have to work with this year? Report: Distribution of Members by Age Segment, overlaying loans and deposit dollars by the age segments. This report offers insights into what segments are …

To Grow, Do You Focus on Lifetime Value or One-Offs?

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There are three dangers that come from setting growth goals in a strategic plan each year that not only may not be attainable, but more importantly are not grounded in developing new members once they join. First, there is the danger of being self-defeating by making up a number, like; “Grow membership by10%” after a year of attracting 3% growth. The second danger is not having a strategy for attracting members in the age segments necessary to bring in loans and/or …

Remember “People Helping People”

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As a newbie marketing director,  I was told the foundation of a credit union was “People Helping People”.  It was the statement of pride for each credit union about why they were in business and added to it was, “Not for Profit but for Service”. For a credit union, it really was a great foundation for talking about why someone should become a member. Whether the credit union was a single sponsor charter or had a large list of Select …

3 Ways to Make Your Marketing Matter – Starting Now

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The New Year enables a fresh perspective on achieving goals across the coming months, and yet the time seems to fly by because of busy schedules, so many people asking you for things and shifts or changes in your marketing plan from senior management. Want a few great ways to stay focused and efficient even when senior managers are throwing wrenches into your nicely laid out plan?  Here are my three “go to” solutions: Create a Swipe File – Set …

Brand Message in 8 Seconds

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What…8 seconds? Yes, it seems that we now have less of an attention span than a goldfish! While it used to be 12 seconds 7 years ago*, with the cacophony of images, media and messages flowing at us at a faster pace from our mobile devices, our brain has mastered more flitting! How do you even get your marketing messages into 8 seconds with comprehension? Your brand story and any marketing message has to be so clear that it can …

Plan Ahead for 2017 with These 3 Steps to Your Story

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Recently, I was asked to share my thoughts by a Credit Union Journal reporter about the problems at Wells Fargo with their cross-selling goals fiasco. The questions were about the opportunity for credit unions to attract prospective members from the negative media coverage. Having worked with credit unions for many years, here is what I said about positioning themselves as an option. Whenever there is a concern over banking, trust or financial security; credit unions can gain momentum if they …